Question 1

How quickly will I get a response after I reach out?

Accepted Answer

Within 2 working hours during UAE business hours (Sun–Thu, 9 AM – 6 PM), and the same day for messages received after hours, on Friday/Saturday, or on UAE public holidays. WhatsApp messages are usually answered fastest.

Question 2

Is the consultation really free?

Accepted Answer

Yes, the first consultation is free and carries no obligation. We will understand what you are trying to do, recommend the most suitable jurisdiction and structure, and share a written quotation with all costs broken out. You only pay if you decide to proceed.

Question 3

Can I get help if I am outside the UAE?

Accepted Answer

Absolutely. A large portion of our clients engage us before relocating. We handle the entire process remotely: jurisdiction advisory, document preparation, Power of Attorney, licence issuance, and bank introductions. You typically only need to fly in once for biometrics and Emirates ID.

Question 4

What is the best way to contact Best Solution?

Accepted Answer

Pick whatever is easiest for you: WhatsApp +971 4 553 1546 (fastest response); Phone +971 52 233 0011; Email connect@best-solution.ae; Office in Business Bay, Dubai (visits by appointment); or the website form at the top of this page, which goes straight to a senior consultant.

Question 5

Where is your office and can I visit in person?

Accepted Answer

Our headquarters is in Business Bay, Dubai, close to the Bay Avenue Metro and easily accessible from Sheikh Zayed Road. You are welcome to visit; we just ask you to book an appointment in advance so a senior consultant is reserved for you and not on another call.

Question 6

What information should I have ready when I contact you?

Accepted Answer

Nothing formal, just a brief idea of (1) what activity or business you want to run, (2) where you would prefer to operate (Mainland, Free Zone, Offshore) if you have a preference, (3) whether you need a residence visa, and (4) your budget range. If you do not know yet, that is fine; most clients start without these answers, and the call is exactly where we figure them out.

Question 7

Will I speak to a salesperson or to an actual consultant?

Accepted Answer

An actual consultant. Best Solution does not run a call-centre model. The first conversation is with a senior advisor who can answer technical questions on jurisdiction, tax, banking, visas, and timelines, and who will own your file end-to-end if you proceed.

Question 8

Do you handle urgent or same-day matters?

Accepted Answer

Yes, for urgent matters (visa expiring, licence expiring, bank deadline, immigration issue), call or WhatsApp directly rather than emailing the form. We prioritise time-sensitive cases and will tell you upfront what is realistic in the time available.

Question 9

What languages do you operate in?

Accepted Answer

English and Arabic across the firm. We also have consultants who speak French, Hindi, Malayalam, Tagalog, and Russian, and we serve clients from 80+ nationalities. If you prefer a specific language, just mention it when you reach out and we will assign accordingly.

Question 10

Is the information I share with you kept confidential?

Accepted Answer

Yes. Client information is handled under UAE Federal Decree-Law No. 45 of 2021 (PDPL). We collect only what is needed for advisory and filings, we do not sell client data, and access is restricted to the consultants assigned to your enquiry.

Question 11

What happens after I submit the contact form?

Accepted Answer

You receive an automatic confirmation, and a senior consultant calls or WhatsApps you within 2 working hours. We then either answer your questions on the spot or schedule a longer free consultation, at our office, on a video call, or on the phone, whichever you prefer.

Question 12

Can you help if I already have a UAE company set up by someone else?

Accepted Answer

Yes. We regularly take over existing files: fix incorrect setups, change jurisdictions, restructure ownership, amend activities, clean up tax registrations, or handle renewals that the previous consultant mishandled. A short review call is usually enough to scope the work.

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