01. Acceptance of Terms
By making payment, the Client acknowledges and accepts the quotation and Best Solution’s terms and policies, without requiring a separate agreement or service contract.
Fair Terms Clear Pricing No Surprises
Terms & Conditions
The terms that apply when you engage Best Solution® for any service.
Last Updated
October 12, 2026
Governing Law
UAE / Dubai
02. Payment Terms
All payments must be made in full upfront. No credit facilities are available.
03. Government Charges & Authority Decisions
Government charges may change without prior notice, and any additional fees arising during processing shall be payable by the Client.
Best Solution is not responsible for application rejections or delays caused by government authorities.
04. Client Responsibilities
The Client must provide all required documents and accurate information promptly.
It is advisable to use email for all official communication and updates to ensure transparency and efficient service.
05. Refund Policy
Service charges are non-refundable once payment is received, under any circumstances.
Government and third-party fees are subject to the respective authority’s or provider’s refund rules.
Eligible refund requests must be submitted in writing within 30 calendar days.
Any eligible refund will be processed strictly in accordance with Best Solution’s internal refund policy.
06. Appointed Service Provider
The Client acknowledges and accepts Best Solution as the appointed channel partner/service provider for the full process.
Any request for removal or change shall be subject to Best Solution’s company policy.
07. Pricing Disclaimer
The following terms apply to every price, package, and quote published on the Site or shared via email/PDF.
01
Indicative only
All prices and packages displayed on the Site are starting estimates intended to help you plan. They are not a binding offer or contract until a written, signed quotation is issued by us.
02
Currency
All amounts are in UAE Dirhams (AED) unless explicitly stated otherwise.
03
Government & authority fees
A significant portion of every package is third-party government fees (DED, FTA, Free Zone authorities, GDRFA, EIDA, MOH, MOFA, Ministry of Justice, etc.). These fees are set by the respective authorities and may change without notice. Best Solution® has no control over such changes and any difference will be passed through to the client at cost.
04
Variables that affect price
Final cost depends on factors including but not limited to: chosen jurisdiction (Mainland / Free Zone / Offshore), business activity and group, number of shareholders, share capital, office or flexi-desk requirement, number of visas, nationality of shareholders, attestation country, urgency, and any add-on services.
05
What's included / not included
Each package lists its specific inclusions. Unless explicitly listed, the following are NOT included: visa fees, Emirates ID, medical fitness, status change, attestation, translations, name reservation re-quote, share capital deposit, security deposits, PRO out-of-pocket, courier costs, bank account application fees, and any premium add-ons.
06
VAT
Professional service fees are subject to 5% UAE VAT where applicable. Government fees are exempt or zero-rated as per FTA rules.
07
0% Interest Payment Plans
Best Solution does not offer credit or instalment plans itself. Where applicable, such as with selected Free Zone authorities or partner banks/finance providers, we make a 0% interest payment plan available to the Client as an option. Any such plan is provided by that third party and is subject to their credit approval and eligibility criteria. Approval, tenure, and final terms are at the sole discretion of the provider.
08
Best Price
Applies only to identical, like-for-like packages from licensed UAE business setup providers and requires written proof of the competing quote within 7 days of issue.
09
Quote validity
Written quotes are valid for 30 days from issue unless otherwise stated; government fees within them are subject to authority changes during that period.
10
Not legal or tax advice
Our pricing pages provide general business setup pricing guidance only and do not constitute legal, tax, or accounting advice. We recommend a free consultation before making decisions.
11
Right to update
Best Solution® reserves the right to change prices, packages, inclusions, and terms at any time without prior notice.
08. Intellectual Property & Confidentiality
Our intellectual property
The Site, the Best Solution® brand, logos, content, design, templates, calculators, and proprietary checklists are owned by Best Solution and protected by UAE and international IP laws. Personal, non-commercial use is permitted; copying, reproducing, or republishing without our written consent is not.
Confidentiality (both ways)
We treat the information you share with us as confidential and only disclose it as needed to deliver your service or comply with the law (see our Privacy Policy). We expect the same — please don’t share non-public information about Best Solution’s pricing, processes, or staff outside your organisation.
09. Limitation of Liability
We’ll always do our work professionally and on time. Realistically though, some things are outside our control, so:
Government delays: we’re not liable for processing delays caused by DED, FTA, free zones, banks, immigration, ministries, embassies, or any other authority.
Indirect losses: Best Solution is not liable for indirect, consequential, or special losses (e.g. lost profits, lost opportunity, business interruption).
Cap on liability: our total aggregate liability for any single engagement is limited to the service fees you actually paid us for that engagement.
Force majeure: neither party is liable for delays or non-performance caused by events outside reasonable control (natural disaster, war, internet outage, regulatory shutdown, pandemic, etc.).
Nothing in these Terms limits liability that cannot lawfully be limited under UAE law (e.g. fraud, gross negligence, willful misconduct).
10. Governing Law & Disputes
These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai. Any dispute arising from these Terms or our services shall be settled as follows:
- Good-faith negotiation — we’ll try to resolve any issue directly within 30 days.
- Mediation — if that doesn’t work, the parties may attempt mediation through a Dubai-based mediator.
- Courts of Dubai — failing the above, the Courts of Dubai have exclusive jurisdiction.
Questions About These Terms?
Get in touch — we usually reply within one working day.
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